Delivery & Warranty

Delivery & Warranty Policy

At Furnisto, we are dedicated to delivering your furniture safely and standing behind the durability and craftsmanship of every piece we sell. Below you will find complete details on our UK delivery services and our comprehensive product warranties.

Delivery Information

We offer reliable, professional delivery services across the entire United Kingdom.

Delivery Coverage & Lead Times

  • Coverage Area: We deliver across mainland UK, from London to Scotland.

  • Standard Lead Time: Most orders are delivered within 5–10 working days, depending on your exact location and stock availability.

Delivery Options

Feature Standard Delivery Premium Delivery
Service Level Doorstep / Kerbside delivery Room of choice delivery
Packaging Standard protective packaging Full packaging removal & eco-disposal
Assembly Self-assembly Professional assembly service included
Slot Confirmation Confirmed via WhatsApp / SMS Confirmed via WhatsApp / SMS
Pricing Calculated at checkout Custom quote upon request

Order Tracking & Delivery Day

  1. Confirmation: Once your order is processed, our logistics team will prepare your items for dispatch.

  2. Scheduling: You will receive a notification via WhatsApp or email with a dedicated delivery date and time slot.

  3. Delivery Day: On the day of delivery, our team will contact you prior to arrival to ensure you are available to receive your order.

Note: Delivery charges vary based on order size and destination. For remote locations or custom quotes, please contact customer support.

Warranty Coverage

Every item sold by Furnisto comes with a built-in manufacturer warranty to give you complete peace of mind.

Warranty Tiers

1 to 2-Year Standard Warranty

  • Applicable Range: Standard Sofas, Recliner Sofas, and accent seating.

  • Covered Items:

    • Structural frame integrity and timber faults

    • Reclining mechanisms and hardware failures

    • Major upholstery and stitching defects

    • Internal cushion structure and suspension

2-Year Premium Warranty

  • Applicable Range: Premium Sofas, Chesterfield Collection, and power-recliner ranges.

  • Covered Items:

    • All structural frames and joinery

    • Manual and electric recliner mechanisms

    • Motorized components, power adapters, and wiring

    • Upholstery construction and stitching integrity

Exclusions & Limitations

The Furnisto warranty does not cover:

  • Fair wear and tear resulting from normal everyday use.

  • Accidental damage, spills, stains, burn marks, or pet damage.

  • Damage caused by improper assembly, misuse, chemical cleaners, or neglect.

  • Products used in commercial settings (unless pre-approved in writing).

  • Items bought as second-hand or modified after delivery.

How to Make a Warranty Claim

If you experience an issue with your furniture during the warranty period, please follow these steps:

  1. Gather Information: Locate your original proof of purchase (order number or email confirmation).

  2. Document the Issue: Take clear photos and a brief video showing the defect or damage.

  3. Submit Your Claim: Contact our customer service team via WhatsApp or our Contact Page with your details and attachments.

  4. Resolution: Our technical support team will evaluate your claim and arrange for a repair, replacement part, or full product replacement as appropriate.

Need Assistance?

Our dedicated customer care team is available Monday to Saturday, 9:00 AM – 6:00 PM.

  • WhatsApp Support: Instant assistance and claims processing

  • Email / Web Support: Reach out through our official Contact Page for general inquiries